Frequently Asked Questions
Everything you need to know about your professional tattoo equipment and supplies.
Do I need to be a professional artist to purchase from Eikon?
Yes, Eikon Tattoo Supply is a professional-only distributor. We require proof of professional status or shop affiliation to ensure that our high-grade needles, inks, and machines are used safely and responsibly.
How long does shipping typically take?
Orders are processed within 24 business hours. Domestic shipping usually takes 2-5 business days, while international shipping times vary based on the destination and customs processing.
What is your return policy on tattoo ink and needles?
For safety and hygiene reasons, we cannot accept returns on opened or used needles, inks, or disposable tubes. Unopened items in their original packaging can be returned within 30 days of purchase.
Are the tattoo inks you carry vegan-friendly?
The majority of the brands we carry, such as Eternal and Fusion, are vegan-friendly and cruelty-free. Please check the specific product descriptions for detailed ingredient lists and certifications.
Do you offer warranties on tattoo machines and power supplies?
Yes, all Eikon-branded hardware and third-party machines come with a manufacturer's warranty. The duration varies by brand, typically ranging from 6 months to one year against manufacturing defects.
How can I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.